Key takeaways
- Scope should list tasks and exclusions.
- Money and approvals need auditable rules.
- Termination must protect data, access and bookings.
Define scope and service levels
List channels, guest support, pricing, cleaning, maintenance, reporting and response times. Avoid open language such as ‘full management’ without measurable schedules.
- Owner and backup
- Hours and escalation
- Deliverable and frequency
Clarify fees, funds and approvals
State the commission base, tax, refunds, reserves, cutoff date, evidence and the amount the manager may spend without approval.
Plan data, liability and exit
Define ownership of photos and accounts, confidentiality, insurance, inventory, future bookings, access handoff and termination. Obtain local legal review.
Vacation rentalsFull managementMexicoIntermediate
Frequently asked questions
- Is a template agreement enough?
- It is a starting point, but the agreement should fit the property, jurisdiction and actual operation.
- Who should own platform accounts?
- Put it in writing and ensure continuity, data export and a handoff procedure.
